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Customer Service Adviser. Job in Braintree FOX8 Jobs

Braintree, Essex
£25,000 to £26,000
Job Type
7 Sep 2022

Customer Service Adviser - Temporary-Permanent or Permanent positions available

I am recruiting for a great client who are seeking a full-time Customer Service Associate to join the busy and friendly team. The role will be fully office based and can be either Temporary-Permanent or Permanent depending on the candidates' requirements and notice period.

Duties will include:

  • Answering customer phones calls and email enquiries in a prompt and courteous manner
  • Providing customer with product, price and delivery information
  • Updating and processing orders in a correct and timely manner
  • Contacting customer in a proactive fashion to notify them in the event of delayed deliveries and any changes
  • Taking customer payments in accordance with our agreed payment procedure
  • Resolving customer disputes, reviewing requests for credit notes and managing appropriately
  • Achieving the budget attributed to sales office team whilst ensuring all customers receive top service
  • Responding to all eBay and Amazon questions within maximum time limit
  • Handling online chat enquiries swiftly and courteously

Candidate requirements:

  • Previous experience within a customer service role
  • Great attention to detail and data entry skills
  • Confident and professional telephone manner
  • Numerate and good written English; GCSE Math's & English standard or equivalent
  • Able to work to deadlines

Monday-Friday open from 8am-6pm, working either 8am-5pm or 9am-6pm. One in every three Saturdays working 8am-5pm is required.Up-to 26k DOEMust be able to drive due to company location

Shortlisting immediately

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.

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  • Job Reference: 706542994-2
  • Date Posted: 7 September 2022
  • Recruiter: Huntress
  • Location: Braintree, Essex
  • Salary: £25,000 to £26,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent