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Customer Service Advisor. Job in Etruria FOX8 Jobs

Etruria, Staffordshire
£13.00 Per Hour
Job Type
7 Sep 2022
Customer Operations Advisor Salary: £13.02 per hour PLUS UNCAPPED COMMISION Temp - to - Perm role after 6 months Hours: Monday to Sunday - Shifts Between 8am - 8pm 37.5hrs per week Ashley James Group is working with a renowned market leader in the telecoms sector. Their customers are at the heart of everything they do and they want to communicate in a way that works for them. They work in a fun, dynamic environment with a culture that focuses on their customers. What will you be doing? We are hiring for positions in our voice and webchat channels where you would be in charge of determining the needs of both new and existing customers and choosing the best course of action for resolution, putting the customer first, and delivering commercial KPIs within our award-winning Telesales and Retention departments, and enhancing our online presence. Using solution-based selling and providing goods and services that satisfy the demands of the customer, employees should view every connection with their clients as a chance to improve revenue and customer satisfaction. increasing and diversifying our consumer base. You will be an important member of the retention team, therefore we need someone who can keep up with the fast-paced workplace and always keeps the client in mind. Resilience is essential in this fast-paced position since you'll need to be capable of bouncing back from minor setbacks and be driven for your next customer. Even though it would be ideal, sales experience is not required because training can be provided. Role Accountabilities; Building rapport on the phone or through an online conversation platform whilst ensuring security compliance is met Finding product solutions based on establishing customer needs; achieving key KPIs Offering outstanding service to drive great customer satisfaction Utilise tools and processes (including prepared responses) appropriately. Strive to meet defined metrics for productivity, quality, and customer experience. Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision. Undertake regular learning and development and align with company and FCA requirements Adhere to company and regulatory policies and guideline at all times What you will get in return! A great salary and bonus package with 25 days of paid holidays in addition to bank holidays and paid time off for charitable work. We provide a comprehensive benefits package that is flexible and can be personalised to match you and your family's needs. From employee discounts, retail vouchers, pension plans, and share plans to our market-leading parental leave policies. We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards
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  • Job Reference: 705824170-2
  • Date Posted: 7 September 2022
  • Recruiter: Ashley James Technology
    Ashley James Technology
  • Location: Etruria, Staffordshire
  • Salary: £13.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent