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Fraud Strategy - Portfolio Manager. Job in Milton Keynes FOX8 Jobs

Milton Keynes, Buckinghamshire
Job Type
8 Sep 2022
Job description An opportunity has arisen for an enthusiastic, talented individual to join TSYS Managed Services specialised Fraud Strategy Management Team as a Fraud Strategy Portfolio Manager. The Fraud Strategy Portfolio Manager will become part of the Fraud Strategy Management team and will be responsible for leading the day to day running of a number of Fraud Strategy clients. Reporting into the Head of Fraud Strategy, the jobholder will be expected to lead the fraud strategy service provided to our clients. This will include oversight of the client rule fraud prevention infrastructure, owning the client relationship, and leading the continuous improvement of the fraud strategy service. We are looking for an individual who possesses the analytical mind set, methodical approach and diligence to hit the ground running. Therefore experience in this sector is a must. Key accountabilities: Deliver against the contractual SLA performance with the client with regards to fraud, losses, rule performance, and customer interruption levels Deliver against the overall team vision of minimising the total cost of fraud for our clients. This needs the role holder to have a broad understanding of the workings of a UK credit card and have proven experience identifying the impact fraud and fraud strategies can have on a cards business Communicate effectively and appropriately with both internal & external customers at all business levels. Ongoing review of best practices in conjunction with Operational Team Managers so as to maximise queue penetration and obtain the best return possible for the number of cases worked/calls made Required/Desirable: Experience of working in the credit card industry Experience of client management/stakeholder management Must be a team player and provide dynamic leadership to juniors in the team Basic level of knowledge of project management methodologies Working knowledge of MasterCard and Visa scheme rules Experience working with managed service centres IN RETURN, OUR BENEFITS: Life Insurance x1 Salary (Can be increased to x4 at additional cost) Fully paid training provided on-site where applicable MediCash Healthcare Plan Pension (Employee 5% - Company 3% contributions) 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service) Option to buy or sell additional leave Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us Cycle to work scheme Maternity & Adoption Pay (12 Weeks Full Pay after 26 weeks in employment) Paternity Leave (2 Weeks Full Pay After 26 weeks in employment) Shared Parental Leave (12 Weeks Full Pay after 26 weeks in employment) Bereavement Leave (5 Days Leave at Full Pay) Dependent Leave (2 Days at Full Pay) Free onsite parking Subsidized Canteen (with great breakfast!) So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. We d love to meet you! TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions
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  • Job Reference: 707259277-2
  • Date Posted: 8 September 2022
  • Location: Milton Keynes, Buckinghamshire
  • Salary: On Application
  • Sector: Accounting
  • Job Type: Permanent