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IT Support. Job in Warrington FOX8 Jobs

Warrington, Cheshire
£30,000 to £45,000
Job Type
1 Sep 2022

IT Support

Basic: £30,000 - £45,000 including car + benefits + bonus

Role: Provide technical pre-sales assistance to new & existing customers for the portfolio of services and solutions

Location: Hybrid - must be able to commute to client site across the UK and North West based office (Cheshire)

WHY? Fast growing & leading IT Services Provider

  • Are you an experienced 3rd Line Engineer or Systems Engineer looking for a career path into a Solution Architect or Enterprise Architect?
  • Are you personable with a natural ability to establish, build and maintain trust with colleagues, customers and suppliers?
  • Do you have experience with O365, modern workplace technology, and general knowledge around infrastructure and networking?

Our client is obsessive about service. Their mission is to be championed by customers as the most dependable provider of IT Services & Solutions, through clear communication, technical excellence and first-class customer service. To achieve this, they work as a team, serving colleagues to the best of abilities. Everything they do is centred around trust. Trust between colleagues, trust with customers and trust with the suppliers. Over the many years they have been operating, technology has continually evolved and changed and it is a testament to their culture that over that time, they have seen tremendous longevity with customer relationships.

An exciting opportunity has opened up working in the Commercial Team as an IT Support. In this role you will support the sales team with customer meetings (in-person and remote). You will gain appropriate certifications from key vendors to support growing knowledge for target markets. This role will support the Enterprise Architect with production of High-Level Designs / Solution design. This role is designed for someone seeking a clear career path to a Solution Architect / Enterprise Architect level and they will provide you with all the qualifications and support to achieve this.

Key Responsibilities: IT Support

  • Assist the sales team to qualify technical requirements, ensuring all necessary information is collated, and aligning this to our Services and Solutions
  • Advise on appropriate technologies and providing estimates for Professional Services to meet technical and business requirements
  • Where required, provide a translation service of technical concepts to a non-technical audience
  • Contributing to High-Level Designs / Solutions Designs
  • As you progress in the role, take end-to-end responsibility to produce High-level Designs / Solution Designs

Experience Required: IT Support

  • 3 years + experience in a suitably technical role, such as Systems Engineer / 3rd Line Support / Technical Consultant / Pre-Sales specialist
  • Highly personable with a natural ability to establish, build and maintain trust with colleagues, customers and suppliers
  • Ability to translate technical concepts to a commercial audience
  • Working knowledge of Microsoft 365 and modern workplace practices
  • Working Knowledge of Network infrastructure
  • Working knowledge of Server and Storage infrastructure (Cloud and on-prem)
  • Working knowledge of Security concepts and best practices
  • Full driving licence + ability to visit client sites across the UK

For more information please get in touch with Katie at Matched Group

  • Technical Pre-Sales / Enterprise Architect / Solution Architect / Technical Support / IT Support / 3rd Line Engineer / Third Line Engineer
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  • Job Reference: 701217767-2
  • Date Posted: 1 September 2022
  • Recruiter: Matched Group
    Matched Group
  • Location: Warrington, Cheshire
  • Salary: £30,000 to £45,000
  • Sector: I.T. & Communications
  • Job Type: Permanent