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Manager, Residential Services

Location
Mentor, Ohio
Job Type
Permanent
Posted
27 Sep 2022

Reporting to the Director, Residential Services, the Manager, Residential Services will contribute to client access, engagement, and positive SUD/Behavioral Health outcomes for clients at our residential treatment center. You will provide daily management, supervision and policy implementation for the residential treatment center while supervising the direct care staff. You will ensure best practices and guidelines are adhered to by all staff members. The Manager, ensures most importantly, the safety and well-being of all Signature Health clients.

 

HOW YOU’LL SUCCEED ____________________________________________________________________

  • Effectively manage and oversee the daily clinical and administrative objectives and 24/7 staffing of the Residential Services team at your assigned location.
  • Be actively engaged when overseeing your team member’s individual performance which should include ongoing coaching, development, and meeting objectives through the annual review process.
  • Lead by example by providing ongoing communication, teaching, and training to team members.
  • Actively lead team meetings and process improvement initiatives to continuously improve work productivity, quality and efficiency of the team.
  • Plan and oversee all client care operations and programs including site referrals, admissions, the development of treatment plans, and documentation/progress notes.
  • Coordinate counselor and residential specialist schedules and plan for site coverage.
  • Provide leadership to the behavioral health services staff through appropriate decision-making, work assignment allocations, supervision, reviews, consultation, training and support.
  • Supervise residential orientation for all new residents, and new staff members conducting services in the residential treatment facility.
  • Assist in resolving client grievances related to the Residential team.
  • Provide expertise to team members when dealing with crisis intervention.
  • Ensure residential staff practice is within scope of their respective licensing/certifying boards.
  • Provide the team with clinical training opportunities for continuous development.
  • Develop and implement policies and procedures that meet/exceeds ODJFS, OMHAS and CARF standards to obtain and maintain licensure in good standing.
  • Monitor compliance to legal guidelines, internal policies and quality standards; ensures maintenance of clinical documentation of behavioral health staff in accordance with OMHAS standards.
  • Assist in the strategic planning and implementation of growth strategies for residential services at your assigned location.
  • Establish and maintain excellent community relationships and serves as a community representative for Signature Health’s residential services for that site.
  • Comply with all agency policies and procedures.
  • Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
  • May be required to perform telehealth services as determined by Signature Health.
  • Adherence and completion of compliance training provided by Signature Health.
  • Responsible for and completes all productivity/documentation requirements.
  • Participate in all assigned staff meetings and staff development programs.
  • Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
  • Other duties as assigned.

 

KNOWLEDGE & EXPERIENCE ______________________________________________________________

  • Master’s Degree required.
  • Valid unencumbered license in the state of Ohio required; Licensed Independent Social Worker (LISW) or Professional Clinical Counselors (PCC) required.
  • 5+ years of experience in the Behavioral Health field required.
  • 2+ years of supervisory or management success preferred.
  • Extensive experience in the treatment and care of adults with mental health and substance use issues. Residential treatment experience preferred.
  • Strong clinical skills in developing treatment plans, writing progress notes and conducting psychosocial assessments.
  • American Heart Association (AHA) Basic Life Support (BLS) certification required.
  • Proficiency in Microsoft Office products.

 

COMPETENCIES ________________________________________________________________________

  • Builds Confidence in Success
  • Resolving Conflicts
  • Adaptability
  • Leadership
  • Building Talent and Coaching
  • Decision Making/Problem Solving
  • Creating a Culture of Trust and Collaboration
  • Communication

 

WORKING CONDITIONS ___________________________________________________________________

  • Work is normally performed in a typical interior/office/clinical work environment.
  • While hours of operation are generally standard, flexibility to work evenings and extended hours may be required, including availability by phone for on-call needs.
  • Requires periods of sitting, standing, telephone, and computer work. 
  • Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
  • Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
  • Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
  • Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
  • Possible exposure to blood borne pathogens while performing job duties.
  • Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
  • Sufficient dexterity to operate a PC and other office equipment.

 

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. 

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved.

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