Apply for this job now

Sea Logistics Operational Care Specialist, Import. Job in Detroit FOX8 Jobs

Location
Detroit, Michigan
Job Type
Permanent
Posted
7 Sep 2022
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Detroit branch is looking for a new Operational Care Specialist, Import to join their Sea Logistics team.

Your Role

Reporting to the National Sea Logistics Operational Care Manager the Operational Service Representative will ensure that our internal customers' experience is a positive one every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL's - Customer Care Locations, proactive customer service follow up, and interaction with our customer service colleagues. the Operational Service Representative will ensure that our internal customers' experience is a positive one every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL's - Customer Care Locations, proactive customer service follow up, and interaction with our customer service colleagues.

Your Responsibilities

  • You will maintain files related to all sea import shipments.
  • Collaborate with employees in all Kuehne+Nagel offices.
  • Always challenge status quo when it comes to process improvement and cost control.
  • Process files while following all procedures.
  • You will maintain real-time visibility of our customers' transactions
  • Create all elements of the customer information into our core operating systems and tools by requesting Business Profile creation/updates and maintenance of Wiki page.
  • Monitor, prioritize and balance customer specific needs daily by answering queries and requests through multi channel communication streams.
  • Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs.

Your Skills and Experiences

  • High school diploma or equivalent.
  • 1+ years of freight forwarding experience.
  • 1+ years of customer service experience.

Good Reasons to Join

We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment. At Kuehne+Nagel we strive daily to Inspire, Empower and Deliver not only to our customers but colleagues.
Apply for this job now

Details

  • Job Reference: 705842994-2
  • Date Posted: 7 September 2022
  • Recruiter: Kuehne Nagel
  • Location: Detroit, Michigan
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent